Privacy Policy

LA Castle Brokers Group (“LA Castle”, “we”, “us”) is an insurance agency based in Houston, Texas, licensed in multiple states, including Texas (TDI #3014911). This policy explains what information we collect when you use our website or contact us, how we use it, and the choices you have.

1. Information we collect

• Contact details: your name, phone number and email address when you submit a form or communicate with us.
• Information about your request: details you choose to share to receive a quote or guidance, such as your age, ZIP code, family or employment situation, the type of coverage you are looking for and, where needed for certain products, health or prescription information. Share only what you consider necessary.
• Technical data: browser type, pages visited and time on site, collected through cookies and analytics tools (see section 6).

2. How we use your information

• To contact you about the insurance services you requested (ACA, Medicare, life insurance and related products).
• To prepare quotes, follow up and provide customer service.
• To process your request with insurance carriers when you ask us to.
• To improve our website and communications.
• To meet legal and regulatory obligations that apply to insurance agencies.

3. Text messages (SMS)

By giving us your phone number and checking the authorization box on our forms, you agree to receive text messages from LA Castle Brokers Group related to your insurance request, including follow-ups, reminders and service communications.

• Message frequency may vary.
• Message and data rates may apply, depending on your mobile plan.
• You can opt out at any time by replying STOP. For help, reply HELP or email info@lacastlebrokers.com.
• Consenting to receive messages is not a condition of purchasing any product or service.
• We do not share your phone number or SMS consent with third parties for marketing or promotional purposes.

4. Who we share your information with

We do not sell your personal information. We may share it only in these cases:

• Insurance carriers and entities needed for your request: when you ask for a quote or enrollment, we send the required details to the relevant carrier or platform to process your request.
• Service providers: companies that help us operate (for example, our customer management system, messaging, email and analytics), which may use your information only to provide that service to us.
• Legal requirements: when required by law or a competent authority.

5. Security

We use reasonable measures to protect your information against unauthorized access, disclosure or use. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Cookies and tracking technologies

Our website uses cookies and similar tools to make the site work, measure traffic and evaluate our ads. We currently use Google Analytics and the Meta (Facebook and Instagram) pixel, which may collect data such as browser type, pages visited and interaction with the site. You can disable cookies in your browser settings, although some site features may be affected. You can also manage ad preferences from your Meta and Google accounts.

7. How long we keep your information

We keep your information for as long as needed to handle your request, serve you, and meet the legal and regulatory requirements that apply to us as an insurance agency.

8. Your choices and rights

You may ask us for access to, correction of, or deletion of your personal information, or to stop receiving communications, by emailing info@lacastlebrokers.com. We will respond in line with applicable law; in some cases we may be required to retain certain information.

9. Minors

Our services are intended for people 18 years of age or older. We do not knowingly collect information from minors.

10. Changes to this policy

We may update this policy. The date of the latest update appears at the top of this page.

11. Contact

LA Castle Brokers Group · Houston, Texas
Phone: 832-528-3824
Email: info@lacastlebrokers.com